Privacy Policy

Privacy Policy – Prime Pack Deals

Last Updated: 10 August 2025

At Prime Pack Deals, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website primepackdeals.com or make a purchase from us.

1. Information We Collect

We may collect the following types of information:

  • Personal Details: Name, email address, phone number, billing/shipping address.

  • Order Details: Products purchased, payment information, transaction history.

  • Technical Data: IP address, browser type, device information.

  • Cookies & Tracking: To improve your browsing experience and analyse website performance.

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders.

  • Contact you for order confirmation or customer support.

  • Send promotional offers (if you opt in).

  • Improve our website and services.

  • Comply with UAE laws and regulations.

3. Legal Basis for Processing

We process your personal data under the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) based on:

  • Your consent (e.g., for marketing emails).

  • Contractual necessity (e.g., to fulfil an order).

  • Legal obligations (e.g., tax reporting).

4. Sharing Your Information

We do not sell your personal information. We may share data with:

  • Service providers (couriers, payment processors, Shopify).

  • Authorities if required by law.

  • Third parties only with your consent.

5. Cross-Border Data Transfers

Your personal data may be stored and processed outside the UAE, including on Shopify’s secure servers. We ensure that any international transfers comply with UAE PDPL requirements.

6. Data Retention

We keep your data only as long as necessary for:

  • Order processing and record-keeping.

  • Legal and accounting requirements.

7. Your Rights

Under UAE PDPL, you have the right to:

  • Access, correct, or delete your personal data.

  • Withdraw consent for marketing.

  • Request data portability.

  • Object to certain types of processing.

8. Cookies

We use cookies to enhance your experience. You can disable cookies in your browser, but some features may not work correctly.

9. Security Measures

We use encryption, secure payment gateways, and access controls to protect your data.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data:

📧 Email: khanafridi8450@gmail.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.