FAQ's

Frequently Asked Questions (FAQ) – Prime Pack Deals

1. Which areas do you deliver to?
We deliver across the United Arab Emirates, including all major cities and remote areas.

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2. How long will my order take to arrive?
Orders are usually delivered within 2–5 business days after confirmation. Remote area deliveries may take longer.

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3. How much is the shipping fee?
Shipping charges are Free on all Orders. 

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4. What payment methods do you accept?
We accept online Cash on Delivery (COD) for UAE orders.

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5. How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this to check your order’s delivery status.

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6. What is your return policy?
We accept returns within 7 days of delivery if items are unused, in original packaging, and meet our return criteria. For more details, please see our Return & Refund Policy.

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7. What should I do if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery with photos/videos of the product, and our team will arrange a replacement or refund.

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8. Do you ship outside the UAE?
Currently, we only ship within the United Arab Emirates.

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9. How can I contact customer service?
You can reach us via:
📧 Email: khanafridi8450@gmail.com